SodaPeak Customer Service: Phone, Hours, Refunds and Order Changes
When an order goes wrong, the first problem is knowing who to ask. SodaPeak has two contact routes, and they do different jobs.
For orders, tracking, changes, cancellations and refunds, phone the SodaPeak order desk on +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm Eastern Time. For pages, corrections and privacy, email [email protected]. This website cannot see orders. Have your order ID ready.
Which route fits which problem?
| You need to… | Contact | Why |
|---|---|---|
| Find or confirm an order | Order desk, +1 (302) 200-3480 | It holds the order records. |
| Chase a tracking number | Order desk | It can see dispatch. |
| Change an address, or amend or cancel before dispatch | Order desk | Only it can touch an open order. |
| Start a refund or ask for the returns address | Order desk | Refunds run through the order records. |
| Confirm the lot on your bottle | Order desk | It knows what was sent. |
| Report a wrong sentence on a page | [email protected] | Pages are the website’s job. |
| Ask about privacy or press | [email protected] | Handled by the website side. |
Writing to the website about an order adds a day. The website team will only point you back to the phone. So call first.
The desk’s hours are Monday to Friday, 9:00am to 5:00pm Eastern Time. If you phone from the west coast, that is 6:00am to 2:00pm Pacific Time. Outside those hours, no one is on the line.
Key facts
- Order desk: +1 (302) 200-3480, Monday to Friday, 9:00am to 5:00pm Eastern Time. It holds the order records.
- Website inbox: [email protected]. Pages, typos, privacy and press only. It cannot see orders.
- Office: 498 Seventh Avenue, Floor 19, New York, NY 10018. Returns: 200 Park Avenue South, Floor 8, New York, NY 10003.
- With a return, include your full name, email and order ID. The buyer pays return postage, per the seller. Use a tracked service.
- Refund timing, per the seller: three to five business days after it receives the return, then five to ten days on a card.
- No response time, cancellation window or written refund policy was supplied to this site.
What should you have ready before you call the SodaPeak order desk?
- The order ID, exactly as written in the confirmation email, and the email address you used.
- The delivery address as you typed it, including any unit number.
- The tracking number, if a dispatch email arrived, and the latest scan from the carrier’s own page.
- The lot code and expiry from the side panel, if the bottle is in front of you.
- One sentence on what you want: a tracking number, an address change, a cancellation, a refund.
- The dates: when you ordered, when it shipped if you know, and when it arrived.
Keep a pen beside you. The two things most worth writing down are the name of the person you spoke to and the guarantee term copied as the listing words it.
How do you ask for a SodaPeak refund?
The seller’s own answers, as supplied, give the outline. We add some plain advice around them. Where it is our advice and not the seller’s, we say so.
Phone first
Call the order desk with the order ID. Ask what the window is and whether your order is inside it. Note the name and time. (Seller’s answer: telephone with the order ID.)
Confirm the address
Ask for the returns address on that call and compare it with the one above. Ask if a reference number should go on the box. (Our advice.)
Put your details inside
Full name, email and order ID on a sheet in the box. (Seller’s answer: send these with the return.)
Say what you want
One line: a full refund, part of it or a replacement. (Our advice.)
Post it tracked
The buyer pays postage per the seller’s answer, who recommends a tracked service. Photograph the sealed box and the label.
Keep the receipt
Until the money shows on your statement, not just until delivery. (Our advice.)
Follow up once, in writing
If nothing is credited by the date you were quoted, send one clear email with the tracking number. (Our advice.)
When does refund money reach your card?
The seller’s answer has two stages. First, three to five business days for it to credit the refund after it receives the return. Then comes a further five to ten days before a card shows it.
Add them up and the best case is about a week after the parcel lands, and the long case is over two weeks. That is on top of however long the parcel spends in the post, and the post time is in your hands, not the seller’s. So if you are working to a deadline, post early.
What we do not have is the number of days in the guarantee window, what it counts from, or whether opened bottles qualify. Those were never supplied. Ask them before you buy, not after. Our guarantee article lists the five questions.
Can you cancel a SodaPeak order?
The order desk handles cancellations and changes, and the contact materials say it can cancel or amend a pack before dispatch. How long you have before dispatch was not supplied. So the advice is to phone as soon as you spot a mistake. Do not email the website inbox. It cannot see your order.
If the parcel has already gone, the route is a return and refund instead. Say so on the call. If you have a subscription or repeat order, no terms for one were supplied to us. Look at your confirmation email and ask the desk directly.
What if the parcel does not arrive?
- Check the dispatch email and find the tracking number. An order that has not shipped is a different problem from a lost parcel.
- Follow the carrier’s own tracking page. It is more current than any email.
- Check the porch, the building reception and next door before you escalate.
- Phone the order desk with the order ID, address and tracking number.
- Ask for the next step in writing: a trace, a replacement or a refund.
If the scan says delivered and nothing is there, say exactly those words on the call. They start a different process from a simple delay.
Frequently asked questions
What is the SodaPeak customer service phone number?
The order desk is +1 (302) 200-3480, open Monday to Friday, 9:00am to 5:00pm Eastern Time. It handles orders, tracking, changes and refunds.
What email address do I use for SodaPeak?
[email protected], for pages, corrections, privacy and press. For orders, use the phone. The website inbox cannot see orders.
Where do I send a SodaPeak return?
To 200 Park Avenue South, Floor 8, New York, NY 10003, USA. Confirm it with the order desk first, and include your full name, email and order ID.
Can I cancel my SodaPeak order?
The order desk can cancel or amend a pack before dispatch, per the contact materials. Phone as soon as possible. The time limit was not supplied.
How long does a SodaPeak refund take?
Per the seller, the credit comes 3 to 5 business days after the return lands. A card then takes another 5 to 10 days.
Is there a written SodaPeak refund policy on this site?
No. No policy text was supplied. Your sale is governed by whatever the checkout page said when you paid, so take a screenshot.
Sources
- U.S. Food and Drug AdministrationQuestions and Answers on Dietary Supplements — FDA.gov · source
Our view
We like that the seller lists a phone number, hours and two real addresses. That is more than many supplement sellers offer. We do not like that the guarantee length, the cancellation window and any response time were not supplied. Those are the things people need when something goes wrong.
Our habit would be: phone before you buy and ask the five guarantee questions, screenshot the checkout, photograph the bottle on arrival, and send any return tracked. It takes ten minutes and saves arguments.
If you feel unwell after taking it, stop, keep the bottle and speak to a clinician, then tell the seller. SodaPeak is a supplement without FDA approval, like all of them.
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