Shipping
The three figures a shipping page normally carries — the cost, the carrier and the delivery estimate — were not supplied to this website. Here is everything else, which is more than it sounds.
No shipping cost, no carrier and no delivery estimate was supplied to this site, so none is printed here. Shipping is added on the seller’s checkout page before the final step, and the order desk can answer for a specific address.
What this page does instead: separates dispatch time from delivery time, lists what to check at checkout, and sets out what to do, and who to call, if a parcel does not turn up.
What was not supplied
This website was given a label, a set of marketing images and a written brief. The brief does not contain a shipping cost, a carrier, a dispatch window or a delivery estimate, and it does not contain a free-shipping threshold.
So this page prints none of those. Not a typical number of business days, not a range, not a “usually”. A delivery estimate that turns out to be wrong is the kind of invented figure that costs a reader a day of waiting by the door, and we would rather leave the space empty.
Four blanks, and where each one is filled
Shipping cost. Added at checkout. It can be per order or per bottle, and on a single bottle it can change which pack is the better buy.
Carrier. Not stated to this site. The tracking number in your dispatch email will identify it.
Dispatch window. Not stated. The order desk can tell you.
Delivery estimate. Not stated. Checkout, or the desk, for a specific ZIP code.
Dispatch time and delivery time are not the same thing
Almost every argument about a late parcel is really a confusion between two separate periods. Separating them makes the question you are asking answerable.
- Dispatch time
- How long the seller takes to pick, pack and hand the parcel to a carrier. It is measured in business days and it is entirely the seller’s. Weekends and public holidays sit inside it and do not count.
- Transit time
- How long the carrier takes from collection to your door. It is the carrier’s, it varies by service and by distance, and it is the part the tracking number describes.
- Delivery estimate
- The two added together, which is what a checkout page usually quotes. If a listing quotes only one of them, it is worth asking which.
- The guarantee clock
- A separate clock again, and the one most often missed. A guarantee that runs from the day you paid has already been running through both of the periods above. A guarantee that runs from delivery has not.
That last row is the reason this page and the guarantee page belong to each other. No number of days was supplied to us for the guarantee either, which makes knowing its starting point more important, not less.
What to check at checkout
Six lines to read on the seller’s checkout page before you pay. Each one is a figure this site does not hold.
| Check | What to look for |
|---|---|
| The shipping charge | The amount, and whether it applies per order or per bottle |
| Any threshold | Whether a larger pack changes the charge, and at what point |
| The dispatch window | In business days, and what happens to an order placed on a Friday |
| The delivery estimate | Whether it includes the dispatch window or starts after it |
| The delivery address | Read it back character by character before paying, including the apartment or unit number |
| Tracking | Whether a tracking number is emailed, and to which address |
Scroll this table sideways →
Then screenshot the confirmation page. It costs a moment and it is the record that settles most disputes without a phone call.
What a tracking number tells you, and what it does not
A tracking number is a reference for a record the carrier keeps. It is genuinely useful, and it is routinely read as proof of a good deal more than it contains.
- What it does tell you
- Which carrier has the parcel, and every scan that carrier has recorded against it. The scans are timed and placed, and the carrier’s own page is the current version of them — more current than any email.
- What a first scan means
- That the parcel has been accepted into the network. A record saying only that a label was created is not that: it means the seller has told the carrier a parcel is coming, and the parcel may still be on a packing bench.
- What it does not tell you
- What is inside the box, whether the address on it is the one you meant, or whether it holds a whole order or part of one. None of those is something a carrier checks.
- What a gap between scans means
- Usually that the parcel is moving between two points where nothing scans it. A gap is not by itself evidence that anything has gone wrong, and it is not something the order desk can shorten.
There is one practical consequence worth holding on to. If tracking shows a label created and nothing after it, your question is about dispatch rather than delivery, and it is a question the order desk can actually answer, because at that point the parcel is still theirs.
Keep the number itself somewhere other than the email it arrived in. It is the reference every later conversation about the parcel will start from, including a conversation about a refund.
If a parcel does not arrive
Check the dispatch email first
Confirm the order was dispatched and find the tracking number. An order that has not been dispatched is not a lost parcel, and the two need different conversations.
Follow the tracking
The carrier’s own page is more current than any other source. Look for a delivery scan, an attempted delivery, or a hold at a local depot.
Check around the property and with neighbors
A delivery scan with no parcel most often means it was left somewhere sheltered or taken in next door. Check before escalating, because a found parcel closes this in a minute.
Telephone the order desk
Call the order desk Monday to Friday, 9:00am to 5:00pm Eastern Time. Have the order ID, the delivery address and the tracking number ready. The desk is the only party in this that can see the order.
Ask for the next step in writing
Whatever is agreed — a trace with the carrier, a replacement, a refund — ask for it by email and keep it. A written note of what was agreed and when is worth more than a recollection.
Watch the guarantee clock
If the guarantee runs from purchase rather than delivery, a delayed parcel is eating a window you have not yet been able to use. Say so on the call, and ask for the position in writing.
If it is marked delivered and it is not there
A delivery scan is the carrier’s record that a parcel was handed over or left somewhere. It is not proof that it reached you, and the space between those two things is the most common shipping dispute there is.
- Read the scan itself rather than the headline. Carriers often record where a parcel was left, the name of whoever signed for it, and sometimes a photograph. That detail is what the rest of the conversation turns on.
- Ask everyone at the address, and the building’s reception or post room if there is one. A parcel signed for by a name nobody recognizes is far more often a neighbor than a theft.
- Check that the scan describes your address at all. A parcel delivered neatly to the wrong address is a carrier error, and it is put right through the seller rather than by you.
- Telephone the order desk and say plainly that the parcel is marked delivered and is not there. Those words start a different process from the one a merely late parcel starts.
- Ask what the seller will do, and ask for the answer by email. A claim against a carrier is the seller’s to make, because the contract with that carrier is the seller’s and not yours.
The clock does not stop for a missing parcel
No number of days was supplied to this site for the guarantee, and no statement of what it counts from. If it runs from purchase, a parcel you never received is spending a window you have had no chance to use.
Say exactly that on the call, and get the seller’s position on it in writing. The guarantee page lists the five things that term has to state before anybody can check it.
Orders from abroad, and forwarding addresses
No list of countries served was supplied to this website, and nothing about customs, duties or import handling. The seller’s checkout is the only authority on where this product ships, and the test is a simple one: enter the address and see whether the order can be completed.
- If checkout will not accept the address, the product does not ship there on that listing, whatever any third-party page says about it.
- If checkout does accept it, the figure shown there is the shipping charge. Whether anything further becomes payable on import depends on where you are, and this site neither knows that nor guesses at it.
- A freight forwarder or a parcel-forwarding address changes who delivered the parcel to you. The seller’s side of it generally ends at the forwarder’s warehouse, and the leg after that is yours to chase.
- Forwarding also splits the paper trail in two. A refund needs an order the seller can see and a parcel the seller can see coming back, and both are harder across two carriers and two addresses.
- A return sent from another country costs more to post than a domestic one, and that cost sits against whatever the refund turns out to be worth.
Rules on importing a dietary supplement for personal use differ from country to country, and this site states none of them for yours. If you are ordering across a border, read your own country’s guidance before you pay rather than after a parcel is held somewhere.
One question to the order desk covers most of this: does the guarantee apply to an order delivered outside the seller’s home market, and where would a return have to be sent from and to? Ask before you pay, and write the answer down with your order number.
Only the order desk can see an order
This is an information site about a label. It does not take orders, does not process payments and has no view of any order, any address or any tracking number. Emailing this desk about a parcel will lose you time.
- Parcels, tracking, address changes, refunds
- The order desk, listed in the footer
orders, tracking, changes, refunds
Monday to Friday, 9:00am to 5:00pm Eastern Time - Errors on these pages, corrections, privacy, press
- The website inbox, listed in the footer
pages, typos, privacy, press - Returns address
- 200 Park Avenue South, Floor 8
New York, NY 10003
USA - Office address
- 498 Seventh Avenue, Floor 19
New York, NY 10018
USA
The returns address and the office address are different, and a return posted to the office is a return that takes longer to be credited. Refunds and returns covers what belongs in the parcel.
When it does arrive
- Check the safety seal. The label’s instruction is to not use the product if the seal is damaged or missing.
- Read the lot code and the expiry date on the side panel and write both down. They are what any later query will turn on.
- Check the expiry against how long the pack will take you to finish — thirty days a bottle at the panel’s two-capsule serving.
- Store it as the label asks: keep away from heat, light, and humidity to preserve freshness, and in a cool, dry place.
- Compare the Supplement Facts panel against the transcription on this site. If they differ, the bottle is right and we would like to know.
Two of those are about the guarantee as much as the product. A damaged seal and a short-dated bottle are both things worth raising on the day the parcel lands, while the window — whatever length it turns out to be — is at its longest.
References
The sources behind the numbers on this page.
- U.S. Government Publishing Office21 CFR 101.5 — Food; name and place of business of the manufacturer, packer, or distributor — eCFR.gov · source
See the SodaPeak packs
One, three or six bottles. The price is on the seller’s checkout page, because it is the one figure this site was never given — and a figure we were not given is not a figure we will print.
Shipping and the guarantee term are shown at checkout. This site publishes no number it was not able to verify.